Shipping & Returns Policy

LocationEstimated Standard Shipping
Australia 4-7 working days
New Zealand7-16 working days
Asia Pacific7-14 working days
Western Europe7-14 working days
North America & Middle East9-14 working days
Rest of World12-16 working days

For all worldwide orders we work with DHL Global Mail.
All deliveries are made by the local country’s postal service.
All orders are tracked.

Transit times quoted are in working days
and exclude local public holidays.

Transit times quoted are estimates based on historical performance
and are subject to changes without prior notice.

Any delay at the destination countries is beyond the control of LAJOIE SKIN and DHL eCommerce. Delivery to areas outside major cities, or where your item is dutiable or held at customs may take longer.

Refunds and Returns.

We trust that we have provided you with the highest quality of product. But for any reason you are not happy, please email

Our policy lasts for 30 days and so we will be happy to refund you in full using the same method of payment you used for your initial purchase.

Shipping costs for returning your item will need to be paid by you.